After-sale service
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After-sale service
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After-sale service

Questions about After-Sales: How long will it take to process the exchange or refund?

Q: How do I return a product purchased at this site?A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, please contact us directly by email for assistance. Reserving the Right:This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer serviceQ: How long will it take to process the exchange or refund?A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

Questions about Order Placing

Q: Do I need to pay the sales tax?A: No, there is no sales tax on our site.Q: What are the accepted payment methods?   A: We accept Credit Cards, and Bank Transfer, Western union, L/C, Paypal Q: Do you accept international orders?   A: We can ship your order almost anywhere in the world.Q: Can I pay over the phone?  A: If you have Alipay or paypal account, you could pay to our company account. Or please visit our website to pick your favorite items and finish your payment online. Q: Is my payment on your site secure?     A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.Q: What should I do if I am getting an error when I pay with my credit card? A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment will be canceled within 24 hours. Please check with your credit card company to ensure that your card is available.Q: What can I do, if I cannot place an order successfully online?  A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.